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AFTER-SALES SUPPORT & MAINTENANCE

YOUR SOLAR SYSTEM
DESERVES Lifetime Care.

Always On. Always Optimised. Always LavishRays.

Solar panels last 25 years — but peak performance requires expert care. Our AMC plans and dedicated support team ensure your system never loses a unit of savings.

4 HRResponse SLA
98%Uptime rate
5K+Active Systems
LIVE

REAL-TIME MONITORING

24/7 system health tracking with instant digital alerts if generation drops below optimal levels.

SLA: 4HR

PRIORITY RESPONSE

Guaranteed 4-hour on-site response time for critical faults in all major metropolitan areas.

PREVENTIVE

AMC MAINTENANCE

Scheduled professional cleaning and connection health checks to keep efficiency at 100%.

HASSLE-FREE

WARRANTY HANDLING

No more paperwork. We manage all manufacturer warranty claims and replacements on your behalf.

5,000+ SYSTEMS UNDER AMC
4 HOUR FAULT RESPONSE SLA
98% SYSTEM UPTIME RATE
10 YEARS MAX COVERAGE PLAN
MNRI
Scope of Service

Everything Your System
Will Ever Need

Our support covers every component, end-to-end — from the panel on your roof to the meter on your wall.

01

Panel Cleaning &
Inspection

Dust and bird droppings reduce efficiency by 15–25%. Our scheduled cleans restore full output.

  • Dry & wet cleaning methods
  • Physical damage inspection
  • Shading analysis
  • Cell-level hotspot check
02

Inverter Health
Checks

The inverter is the heart of your system. We test, calibrate, and update firmware regularly.

  • AC/DC voltage & current tests
  • Firmware updates
  • Cooling & ventilation check
  • Error log analysis
03

Battery Care &
Testing

Battery health directly impacts backup duration. We test capacity, charge cycles, and cell balance.

  • State-of-health assessment
  • Cell balancing check
  • Charge/discharge tests
  • Terminal & connection check
04

Wiring & Electrical
Safety

DC wiring exposed to weather degrades over time. We inspect every connection before it becomes a problem.

  • MC4 connector tightness
  • Earthing & surge protection
  • Cable insulation check
  • MCB & fuse inspection
05

Performance
Reporting

Know exactly how much your system is generating, saving, and exporting — with monthly reports.

  • Generation vs. benchmark
  • Bill savings summary
  • CO₂ offset certificate
  • Annual performance audit
06

Net Meter & DISCOM
Support

We handle all paperwork, meter readings disputes, and Net Metering credit reconciliations with DISCOM.

  • Bill reconciliation support
  • Net Meter fault resolution
  • DISCOM complaint filing
  • Meter reading verification
Choose Your Plan

Annual Maintenance
Contracts

Structured plans for every system size and budget. All plans include certified engineers, genuine spare parts, and written SLA commitments.

— Plan 01

Essential

For residential systems up to 5 kW

₹3,999 / year

+ GST · One-time registration ₹499
  • 1 preventive maintenance visit/year
  • Panel cleaning (1 session)
  • Inverter health check
  • Email & WhatsApp support
  • 8-hour response SLA
  • Basic performance report
  • Battery care visit
  • Priority on-site response
  • Net Meter support
  • 24/7 monitoring dashboard
Get Essential Plan
— Plan 03

Enterprise

For commercial & industrial systems 20 kW+

Custom

Quoted per system size & complexity
  • Quarterly maintenance visits
  • Panel cleaning (4 sessions/year)
  • Full inverter & battery servicing
  • 2-hour emergency response SLA
  • 24/7 remote monitoring dashboard
  • Dedicated account manager
  • Weekly performance reports
  • Net Meter & DISCOM handling
  • Spare parts inventory reserved
  • Annual energy audit & optimisation
Request Custom Quote

FROM YOUR CALL
TO COMPLETE RESOLUTION

Every support request follows a structured, time-bound process. No delays, no vague promises — just clear milestones.

Instant — Within Minutes

You Raise a Support Request

Contact us via WhatsApp, phone, email, or through your monitoring app alert. A support ticket is immediately raised.

  • WhatsApp: +91 988-540-9908
  • Email: hello@lavishrays.com
Within 30 Minutes

Remote Diagnosis By Our Team

Our engineers remotely access your data, review generation logs, and diagnose whether the fault can be resolved remotely.

  • Inverter error code analysis
  • Remote reset where possible
Within 4 Hours (AMC)

On-Site Engineer Dispatched

If remote resolution isn't possible, a certified technician is dispatched within your plan's SLA with the required spares.

  • Certified MNRE technician
  • Genuine spare parts
Same Visit Resolution

Fault Fixed, System Verified

The engineer repairs the fault, replaces components, and verifies the system output before leaving.

  • Performance documentation
  • Digital service certificate
WITHIN 24 HOURS OF CLOSURE

POST-SERVICE REPORT & FOLLOW-UP

You receive a detailed service report, updated performance data, and a follow-up check within 48 hours to ensure your system is performing at full capacity.

  • Root cause analysis
  • Prevention recommendations
  • Updated health certificate

System Health Monitor

89%
OPTIMAL
Diagnostics
PROACTIVE CARE

WE DON’T WAIT FOR
PROBLEMS TO FIND US

Our engineers monitor 12 system health parameters daily to catch risks before they become expensive faults.

Fault Detection

Automatic alerts trigger if your generation drops by even 8%, ensuring immediate response.

Seasonal Cleaning

Professional maintenance before peak summer and monsoon to ensure maximum power output.

Lifecycle Tracking

We track inverter and battery health, giving you a 6-month heads-up before replacements are needed.

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How To Get Started

Enrol In 5 Simple Steps

Getting your system under a LavishRays AMC is quick and hassle-free. Most enrolments are completed within 48 hours.

01

Contact Us

WhatsApp, call, or fill our online form. Share your system details — brand, capacity, and installation date.

02

Free Health Check

Our engineer visits for a complimentary system health assessment and recommends the right AMC plan for you.

03

Plan Selection

Choose from Essential, Professional, or Enterprise. We customise plans for multi-system properties.

04

AMC Agreement

A clear, jargon-free contract with defined SLAs, scope, and pricing. No hidden costs or surprise charges.

05

You're Covered

Your system goes live on our monitoring platform. Your dedicated support line is activated immediately.

What Customers Say

Trusted By Thousands
Across Telangana & AP

Professional AMC
★★★★★

My inverter threw an error at 7 PM on a Friday. LavishRays WhatsApp support diagnosed it remotely in 20 minutes and reset it. That kind of service is why I renewed my AMC immediately.

RK

Rajesh Kumar

Banjara Hills, Hyderabad · 8 kW Hybrid

Enterprise AMC
★★★★★

We run a 120 kW system at our factory in Nacharam. LavishRays Enterprise AMC gives us weekly reports, a dedicated account manager, and 2-hour response time. Best investment after the panels themselves.

SP

Suresh Prasad

Nacharam MIDC · 120 kW Industrial

Professional AMC
★★★★★

The annual energy audit revealed my system was under-generating by 12% due to a shading issue from a new building. They re-tilted two panels and my output shot up. That alone paid for 3 years of AMC.

LP

Lalitha Priya

Kondapur, Hyderabad · 5 kW On-Grid

Questions Answered

AMC Support FAQ

Do I need an AMC if my system is still under warranty?
Yes. Warranty covers manufacturing defects, but not maintenance. An AMC ensures regular cleaning, performance monitoring, and rapid response, which prevents warranty-voiding issues and maximizes your solar savings.
Can I enrol a system that was not installed by LavishRays?
Absolutely. We specialize in maintaining all major brands of solar systems. Our engineers will perform an initial health check to assess your current setup before finalizing the contract.
What is covered and what is excluded under AMC?
Coverage includes periodic visits, panel cleaning, inverter health checks, and priority support. Exclusions typically include physical damage, grid-side failures, and replacement of parts not covered under existing manufacturer warranties.
How is the 4-hour SLA calculated?
The Service Level Agreement (SLA) timer starts the moment a ticket is raised via our portal or WhatsApp. Our professional team guarantees an on-site or remote diagnostic response within 4 working hours.
Can I monitor my solar system performance myself?
Yes, our Professional and Enterprise plans include access to a 24/7 monitoring dashboard where you can see real-time generation and historical data from any device.
What happens if my inverter or battery needs replacement?
If the component is under warranty, we coordinate with the manufacturer for replacement. If out of warranty, we provide a discounted quote for high-quality genuine spare parts.
How do I renew my AMC at the end of the year?
You will receive an automated reminder 30 days before expiry. You can renew directly through your dashboard or via a quick link sent to your registered WhatsApp number.
Protect Your Investment

Start Your AMC Today.
Never Lose A Unit.

Join 5,000+ system owners who trust LavishRays to keep their solar running at peak performance — year after year.

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